Privacy Policy & Terms of Service
Privacy Policy
Effective Date: 01/22/2026
1K Cleaning and Maintenance LLC ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and use our professional cleaning services.
1. Introduction
Welcome to 1K Cleaning and Maintenance LLC. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book our services, or communicate with us.
2. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, physical address (for service delivery), and payment details when you book a cleaning or submit forms.
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Usage Data: Information about how you interact with our website (e.g., page views, time spent on the site).
3. How We Use Your Information
We use the information collected for:
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Providing, scheduling, and improving our cleaning services.
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Communicating with you regarding bookings, reminders, and service updates.
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Quality control and satisfaction follow-ups.
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Responding to your inquiries.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information with our trusted subcontractors and service providers (such as CRM and payment processors) as necessary to perform the services you requested.
5. Cookies and Tracking
Our website may use cookies and tracking technologies to enhance user experience. You can control cookie settings through your browser.
6. SMS Communications & Opt-Out Policy
By providing your phone number and clicking "Submit" or "Book," you agree to receive SMS messages from 1K Cleaning and Maintenance LLC for service updates, appointment reminders, and promotional offers. We will not share your mobile opt-in with third parties for marketing purposes.
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Opt-Out: You can unsubscribe at any time by replying STOP to any message.
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Help: For support, reply HELP or contact us at info@1kcleaning.com.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.
8. Contact Us
For questions about this Privacy Policy, email us at info@1kcleaning.com.
Terms of Service
Effective Date: 1/22/2026
1. Introduction Welcome to 1K Cleaning and Maintenance LLC! These Terms of Service ("Terms") govern your use of our website and services. By booking a cleaning or using our site, you agree to these Terms.
2. Services Provided
1K Cleaning and Maintenance LLC is a professional cleaning agency. We provide residential and commercial cleaning services by connecting clients with highly vetted cleaning professionals.
3. User Responsibilities
By using our services, you agree to:
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Provide accurate information (address, home details, and contact info) when booking.
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Provide a safe working environment for our cleaning professionals.
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Comply with our cancellation policy (as outlined in your booking confirmation).
4. Payments, Refunds & Satisfaction Guarantee
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Payments: All payments must be made via our secure online portal unless otherwise per contract..
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Refunds: Refunds are considered on a case-by-case basis.
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24-Hour Guarantee: If you are not satisfied with your cleaning, notify us within 24 hours, and we will send a professional back to rectify the issue at no additional cost.
5. SMS Communication Policy
By providing your phone number, you agree to receive SMS messages from 1K Cleaning and Maintenance LLC. Message and data rates may apply.
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Opt-Out: Reply STOP to unsubscribe at any time.
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Help: Reply HELP for assistance or contact info@1kcleaning.com.
6. Limitation of Liability
1K Cleaning and Maintenance LLC and its subcontractors are insured. However, our liability for any damages resulting from the use of our services is limited to the cost of the service provided, except as required by law.
7. Changes to Terms
We may update these Terms at any time. Continued use of our services after updates constitutes acceptance of the new Terms.
8. Contact Us
For questions regarding these Terms, email us at info@1kcleaning.com